Refund and Return Policy

Last updated: August 24, 2026

Thank you for shopping with us. Because each wreath is prepared and packaged with care, all purchases are final. Please carefully review the product description, model selection, price, shipping information, and order details before completing your purchase.

All Sales Are Final

We do not accept returns, exchanges, or refund requests because of a change of mind. This includes, but is not limited to:

• Deciding you no longer want the product
• Ordering the wrong model, colour, style, or quantity
• Finding a similar product elsewhere
• No longer needing the product
• Disliking the size, colour, or appearance after delivery when the product matches its listing
• Entering an incorrect address or other order information
• Refusing or failing to collect the package
• Purchasing the product by mistake

By completing your purchase, you acknowledge and agree that all sales are final and that change-of-mind refunds and returns are not available.

30-Day Warranty

Every wreath is protected by our 30-day warranty, beginning on the date your order is marked as delivered.

This warranty applies only if:

• The product arrives damaged
• The product has a manufacturing or quality defect
• You receive the wrong product or model
• An item included with your order is missing

The warranty does not cover accidental damage, misuse, improper storage, normal wear and tear, weather damage, or damage caused after delivery.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, email jenna3404@outlook.com within 30 days of delivery.

Your email must include:

• Your full name
• Your order number
• A clear explanation of the problem
• Clear photographs of the product
• Photographs of the shipping box and packaging
• A photograph of the shipping label, when applicable

Please keep the product and all original packaging until your claim has been reviewed. We may be unable to approve a claim if the product, packaging, or requested evidence has been discarded.

Submitting a request does not automatically guarantee a refund or replacement. Each claim will be reviewed to confirm that it qualifies under this policy.

Available Resolutions

If your claim is approved, we may offer one of the following resolutions, depending on the issue and product availability:

• A replacement product
• Replacement parts or decorations
• Store credit
• A partial refund
• A full refund

We will determine the most appropriate resolution based on the circumstances. Refunds are generally offered only when a replacement or another reasonable solution is unavailable.

Return Authorization

Do not return a product without contacting us first. Unauthorized returns may be refused and will not qualify for a refund.

If a return is required, we will provide return instructions and the appropriate return address. The product must be returned in the condition in which it was received and must include all original parts, accessories, and packaging.

We are not responsible for products returned to an incorrect address or sent without authorization.

Return Shipping Costs

If we confirm that the product arrived damaged, defective, incomplete, or incorrect, we will provide instructions regarding eligible return-shipping costs.

Customers are responsible for return-shipping costs when a product is returned without authorization or does not qualify under this policy. Original shipping charges are non-refundable unless required by applicable law or the mistake was ours.

Product Appearance

Our wreaths contain detailed decorative elements. Minor variations in colour, positioning, texture, or appearance may occur due to lighting, screen settings, photography, and the arrangement of decorative materials.

These minor differences are not considered defects and do not qualify for a refund, return, or replacement when the product is substantially consistent with its description and photographs.

Outdoor Use and Weather Damage

Unless the product listing specifically states otherwise, wreaths should be displayed in a protected or covered area. Damage caused by rain, snow, strong wind, direct sunlight, excessive moisture, extreme temperatures, or improper outdoor use is not covered by the 30-day warranty.

Customers are responsible for displaying and storing their wreaths appropriately.

Order Cancellations and Changes

Orders may begin processing shortly after they are placed. We cannot guarantee that an order can be cancelled or changed after checkout.

If you notice an error, contact jenna3404@outlook.com immediately. If the order has already been processed, prepared, or shipped, it cannot be cancelled or changed. A request to cancel due to personal preference is considered a change-of-mind request and is not eligible for a refund.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for packages that are delayed, returned, lost, or delivered incorrectly because the customer supplied an inaccurate or incomplete address. If a package is returned to us, the customer may be responsible for additional shipping costs before it can be resent.

Orders will not be refunded because of an incorrect address entered by the customer.

Refused and Unclaimed Packages

Refusing delivery or failing to collect a package does not cancel an order and does not make the order eligible for a refund.

If an unclaimed or refused package is returned to us, the customer may be responsible for the cost of reshipping it. Any shipping charges paid on the original order are non-refundable unless required by applicable law.

Lost or Stolen Packages

If tracking shows that an order has not been delivered or appears to be lost in transit, contact us so we can review the shipment and assist with a carrier claim where appropriate.

If tracking confirms delivery but you cannot locate the package, please check around the delivery location and contact household members, neighbours, the building manager, and the shipping carrier.

We are not responsible for packages stolen or misplaced after confirmed delivery. However, we will provide reasonable assistance with available tracking information.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times depend on your bank, credit-card issuer, or payment provider.

Shipping fees, duties, taxes, and other charges are non-refundable unless the order was incorrect because of our error or reimbursement is required by law.

Policy Abuse and Fraudulent Claims

We reserve the right to refuse claims that appear fraudulent, contain altered information, lack reasonable evidence, or involve intentional damage or misuse.

Consumer Rights

Nothing in this policy limits or removes any rights or remedies that cannot legally be excluded under the consumer-protection laws that apply to your purchase.

Contact Us

For questions, warranty claims, or problems with an order, contact:

Email: jenna3404@outlook.com

Please include your full name and order number so we can assist you as quickly as possible.