Shipping Policy

Last updated: August 25, 2026

Thank you for shopping with us! We carefully prepare and package every wreath to help ensure it arrives safely and in excellent condition.

Order Processing

Orders are normally processed within 1–3 business days. Processing time includes preparing, inspecting, and packaging your order before it is handed over to the shipping carrier.

Orders are not processed on weekends or statutory holidays. During busy holiday periods, processing may take slightly longer.

Estimated Shipping Time

Once your order has been processed and shipped, estimated delivery takes approximately 2–7 business days.

Business days do not include weekends or statutory holidays. Delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, high seasonal demand, or other circumstances outside our control.

Order Tracking

When tracking is available, you will receive a shipping confirmation containing your tracking information. Please allow up to 48 hours for the carrier to update the tracking status.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your address before submitting your order.

If you notice an error, contact us immediately at jenna3404@outlook.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

We are not responsible for packages delayed, returned, lost, or delivered incorrectly because the customer provided an incomplete or incorrect address. Additional shipping charges may apply if an order must be resent.

Delayed Orders

Occasional carrier delays may occur. If your order has not arrived within the estimated delivery period, please check your tracking information before contacting us.

If tracking has not updated for several business days, email jenna3404@outlook.com with your full name and order number, and we will assist you.

Lost Packages

If tracking indicates that your package may have been lost in transit, contact us so we can review the shipment and assist with a carrier investigation.

A package is not considered lost while it is still moving through the carrier’s network or experiencing a temporary delay. Carrier investigations may take several business days to complete.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your entrance and other safe delivery locations
• Ask household members or neighbours
• Contact your building manager, if applicable
• Contact the shipping carrier directly

We are not responsible for packages that are stolen or misplaced after confirmed delivery. However, we will provide reasonable assistance and available tracking details.

Damaged Orders

If your wreath arrives damaged, contact jenna3404@outlook.com within 30 days of delivery.

Include your order number and clear photographs of the product, shipping box, packaging materials, and shipping label. Please keep all original packaging while your claim is being reviewed.

Refused or Unclaimed Packages

Refusing a delivery or failing to collect a package does not cancel the order or make it eligible for a refund.

If a refused or unclaimed package is returned to us, the customer may be responsible for additional shipping charges before the order can be resent. Original shipping charges are non-refundable unless required by applicable law.

International Orders

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are the customer’s responsibility and are not included in the product or shipping price unless stated at checkout.

Customs processing may also cause delays beyond the estimated delivery window.

Contact Us

For questions about shipping or an existing order, please contact:

Email: jenna3404@outlook.com

Please include your full name and order number so we can assist you as quickly as possible.